Refund Policy

Effective Date: June 24, 2026 | Last Updated: June 24, 2026

1. Overview

At Wing Snob, we are committed to delivering a satisfying food experience with every order. We understand that issues can arise, and we want to make sure our customers are treated fairly and with respect. This Refund Policy outlines the conditions under which we accept refund requests, the process for submitting a claim, and the timeframes you can expect for resolution.

This policy applies to all orders placed through our website wingsnob-meals.click and is governed by applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act and relevant state regulations. If you are a California resident, additional rights may apply under the California Consumer Privacy Act (CCPA/CPRA).

2. Eligibility Conditions for Refunds

Wing Snob will consider a refund request under the following eligible circumstances:

• Incorrect Order: You received items that were different from what you ordered (e.g., wrong flavor, wrong quantity, missing items).
• Damaged or Spoiled Food: The food delivered was visibly damaged, spoiled, or otherwise unsafe to consume upon arrival.
• Significant Quality Issues: The food quality was substantially below the standard described on our menu or website, such as being severely undercooked, overcooked, or containing foreign objects.
• Order Not Delivered: Your order was not delivered within a reasonable timeframe or was confirmed as lost by our delivery partner.
• Duplicate Charges: Your payment method was charged more than once for the same order due to a technical error.
• Unauthorized Transactions: A charge was made to your account without your authorization.

Refund eligibility is assessed on a case-by-case basis. Wing Snob reserves the right to request photographic or other evidence to support your claim before approving a refund.

3. Timeframes for Refund Requests

To be considered for a refund, requests must be submitted within the following timeframes:

Refund requests submitted outside of these timeframes will generally not be honored. We strongly encourage customers to inspect their orders upon receipt and contact us immediately if any issues are identified.

4. Non-Refundable Items and Services

The following are generally not eligible for a refund:

• Orders where the customer simply changed their mind after preparation has begun.
• Customization requests that were fulfilled as specified by the customer (e.g., extra spicy, no sauce) but the customer later found unsatisfactory due to personal preference.
• Delivery fees, service fees, or platform fees once an order has been confirmed and dispatched.
• Promotional items, complimentary add-ons, or free items provided as part of a discount or special offer.
• Orders where the customer provided an incorrect delivery address resulting in non-delivery or late delivery.
• Partial consumption — food items that have been substantially consumed are not eligible for a refund based on quality complaints.
• Delays caused by circumstances beyond our control, including severe weather, traffic conditions, or third-party delivery partner delays.
• Gift cards and digital vouchers once redeemed.

5. How to Request a Refund (Step-by-Step)

Follow these steps to submit a refund request with Wing Snob:

1. Step 1 – Document the Issue: Take clear photographs or screenshots of the problem (e.g., wrong items, damaged packaging, receipt showing duplicate charges). This evidence will significantly speed up the review process.
2. Step 2 – Contact Us Promptly: Reach out to our customer support team via email at [email protected] or through the contact form on our website wingsnob-meals.click within the applicable reporting window.
3. Step 3 – Provide Order Details: Include your full name, order number, date and time of the order, delivery address, a clear description of the issue, and any supporting photos or documentation.
4. Step 4 – Await Acknowledgment: Our team will acknowledge your request within 1–2 business days. You may receive follow-up questions or requests for additional information.
5. Step 5 – Review and Decision: Wing Snob will review your claim and notify you of our decision via email within 3–5 business days of receiving all required information.
6. Step 6 – Refund Issuance: If your refund is approved, it will be processed according to the timelines described in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to appear in your account varies by payment method:

7. Partial Refunds

In certain situations, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may be granted in the following circumstances:

• Only a portion of your order was incorrect, missing, or unsatisfactory (e.g., one item out of a five-item order was wrong).
• The food was partially consumed before the issue was identified.
• A significant portion of the order was delivered correctly, but one or more items were damaged or incorrect.
• The delivery was significantly delayed but ultimately completed, resulting in reduced food quality.
• A coupon or discount was applied to the original order; the refund will be calculated on the actual amount paid for the affected items.

The amount of a partial refund will be determined by Wing Snob at our reasonable discretion based on the specific facts of each situation. We will always communicate the rationale behind any partial refund decision.

8. Exchange Policy

Due to the perishable nature of our food products, Wing Snob does not offer traditional exchanges. However, we do offer the following alternatives in eligible situations:

• Replacement Order: If an item in your order was incorrect or missing, we may offer to send a replacement item with your next qualifying order, depending on availability and delivery logistics.
• Account Credit: In lieu of a monetary refund, Wing Snob may offer account credit of equal or greater value to the affected items, which can be applied to future orders on wingsnob-meals.click.
• Menu Substitution: If a specific menu item becomes unavailable after your order is placed, we will contact you to offer a comparable substitute or provide a full refund for that item.

All exchange or credit offers are subject to availability and Wing Snob's sole discretion. Acceptance of an account credit in lieu of a refund is voluntary and will not waive your right to pursue other remedies.

9. Cancellation Policy

We understand that circumstances can change. Our cancellation policy is as follows:

9.1 Cancellations Before Order Preparation Begins

You may cancel your order for a full refund if the cancellation is made within 5 minutes of placing your order, provided that our kitchen has not yet begun preparing your food. Due to the speed of our kitchen operations, this window is strictly enforced.

9.2 Cancellations After Preparation Has Begun

Once your order has entered the preparation stage, cancellations are generally not accepted, and no refund will be issued. You may verify the status of your order by contacting us at [email protected].

9.3 Cancellations Due to Unavailability

If Wing Snob is unable to fulfill your order due to item unavailability, technical issues, or circumstances beyond our control, we will notify you promptly and provide a full refund to your original payment method within the applicable processing timeframe.

9.4 Subscription or Meal Plan Cancellations

If Wing Snob offers subscription-based meal plans or recurring orders, cancellations must be submitted at least 48 hours before the next scheduled delivery to avoid being charged. Cancellations submitted less than 48 hours before the scheduled delivery will be charged for that delivery cycle, but no further charges will be incurred thereafter.

10. Dispute Resolution Process

Wing Snob is committed to resolving all customer concerns fairly and efficiently. If you are dissatisfied with the outcome of your refund request, you have the following options:

10.1 Internal Escalation

If you believe your refund request was not handled appropriately, you may request an escalation to a senior member of our customer support team by emailing [email protected] with the subject line "Refund Escalation – [Your Order Number]". We will review your case within 5 business days and provide a final determination.

10.2 Chargeback Rights

As a consumer in the United States, you retain the right to dispute a charge with your credit card issuer or bank under the Fair Credit Billing Act (FCBA) or applicable state law. We encourage you to contact Wing Snob first to resolve the matter directly, as chargebacks can result in account restrictions.

10.3 Federal and State Consumer Protection Agencies

If you believe Wing Snob has engaged in unfair or deceptive practices, you may file a complaint with the following agencies:

• Federal Trade Commission (FTC): www.ftc.gov or 1-877-FTC-HELP
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your State Attorney General's Office for local consumer protection matters.

10.4 Informal Mediation

Prior to initiating any formal legal proceedings, Wing Snob and the customer agree to attempt to resolve any dispute through good-faith informal negotiation for a period of at least 30 days from the date the dispute is first raised in writing.

11. Special Circumstances and Force Majeure

Wing Snob will not be held liable for failures to fulfill orders or meet delivery timelines due to circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather events, pandemics, government-mandated closures, power outages, or third-party delivery partner failures. In such cases, Wing Snob will make reasonable efforts to issue account credits or reschedule deliveries but cannot guarantee full monetary refunds for force majeure events.

12. Fraud Prevention

Wing Snob takes refund fraud seriously. Any customer found to be abusing our refund policy — including repeatedly making false claims, submitting fabricated evidence, or engaging in patterns of fraudulent refund requests — may have their account suspended or permanently banned from our platform. We reserve the right to pursue legal remedies where appropriate. Fraudulent chargeback claims may also be reported to relevant financial institutions.

13. Changes to This Refund Policy

Wing Snob reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting to our website at wingsnob-meals.click. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of our website or services after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

14. Contact Information for Refund Requests

For all refund requests, questions, or concerns regarding this policy, please contact our customer support team using the details below: