Privacy Policy

This Privacy Policy explains how Wing Snob ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at wingsnob-meals.click, place orders, or interact with our food services in any way. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Please read this Privacy Policy carefully before using our website or submitting any personal information. By accessing or using wingsnob-meals.click, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, you must discontinue use of our website and services immediately.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we are protecting your information.

1. About Wing Snob

Wing Snob is a food business dedicated to providing high-quality wing meals and food products to our customers. Our business operates online through our website and may also operate through physical or delivery-based channels. For all privacy-related inquiries, you may contact us using the details below:

2. Information We Collect

We collect several categories of personal information depending on how you interact with our website and services. Below is a comprehensive breakdown of the types of data we may collect:

2.1 Personal Identification Information

When you place an order, create an account, sign up for newsletters, contact our customer support, or otherwise engage with Wing Snob, we may collect the following personal identification details:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Date of birth (where required for age verification)
• Username and password (for registered accounts)
• Profile photo or avatar (if uploaded voluntarily)

2.2 Payment and Financial Information

To process your food orders, we collect payment-related information. Please note that we do not store full credit card numbers on our own servers. Payment processing is handled by secure, PCI-DSS-compliant third-party payment processors. The payment information we may collect or receive includes:

• Payment card type (e.g., Visa, Mastercard)
• Last four digits of card number
• Billing name and billing address
• Transaction IDs and order confirmation numbers

2.3 Order and Transaction Data

When you place an order through wingsnob-meals.click, we collect information related to that transaction, including:

• Items ordered, quantities, and prices
• Order history and purchase frequency
• Special food preferences, dietary notes, or customization requests you submit
• Delivery instructions and preferences
• Feedback, ratings, and reviews you submit regarding orders

2.4 Usage and Behavioral Data

When you browse our website, we automatically collect certain technical and behavioral data through cookies, web beacons, and similar tracking technologies, including:

• Pages visited and time spent on each page
• Links clicked and navigation patterns
• Search queries entered on our website
• Cart additions, abandonments, and checkout behavior
• Referral URLs (the website that directed you to ours)
• Session duration and timestamp of visits

2.5 Device and Technical Information

We collect information about the device and network you use to access our website, including:

• IP address
• Browser type and version
• Operating system and device type (desktop, tablet, mobile)
• Screen resolution and language settings
• Internet service provider (ISP)
• General geographic location derived from IP address (city/state level)
• Cookies and unique device identifiers

2.6 Communications Data

If you contact us via email, phone, or a contact form, we may retain the content of those communications, including:

• Messages, complaints, or inquiries submitted to us
• Email correspondence history
• Customer support chat logs

2.7 Voluntarily Submitted Information

You may choose to provide us with additional information voluntarily, such as when you participate in contests, promotions, surveys, or community engagement activities. This may include opinions, food preferences, photos, and other user-generated content.

3. How We Use Your Information

Wing Snob uses the personal information collected for a variety of legitimate business purposes. We only use your data in ways that are compatible with the purpose for which it was originally collected or in ways you have consented to. Our primary uses include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery logistics and scheduling
• Managing your account and preferences
• Sending order confirmations, receipts, and delivery updates via email or SMS
• Responding to your customer service inquiries and resolving disputes
• Processing refunds, returns, or cancellations

3.2 Marketing and Promotional Communications

• Sending promotional emails, newsletters, or special offers about Wing Snob products
• Notifying you about new menu items, seasonal specials, and limited-time deals
• Administering loyalty programs, referral campaigns, or promotional contests
• Displaying targeted advertisements through third-party advertising platforms
• Retargeting you with relevant ads based on your browsing and purchase history

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected]. Opting out of marketing will not affect transactional communications related to your orders.

3.3 Analytics and Website Improvement

• Analyzing usage patterns to improve our website design, functionality, and user experience
• Understanding customer preferences and food ordering trends
• Measuring the effectiveness of marketing campaigns
• Conducting internal research and development
• Identifying and fixing technical bugs or performance issues

3.4 Legal, Compliance, and Security

• Complying with applicable federal and state laws, regulations, and legal obligations
• Enforcing our Terms of Service and other applicable policies
• Detecting, investigating, and preventing fraud, unauthorized access, or abuse of our platform
• Responding to lawful requests from law enforcement or government authorities
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public

3.5 Personalization

• Personalizing your experience on our website based on past orders and preferences
• Recommending menu items or promotions tailored to your interests
• Customizing the content and layout of our website for your device and location

4. Cookies and Tracking Technologies

Wing Snob uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertisements. Cookies are small text files stored on your device when you visit our website.

4.1 Types of Cookies We Use

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. For more detailed information about the cookies we use, the third parties involved, and how to manage your cookie preferences, please refer to our Cookie Policy available on our website.

5. Sharing of Your Information with Third Parties

Wing Snob does not sell your personal information to third parties for their own independent marketing purposes. However, we do share your data with carefully selected third parties in the following circumstances:

5.1 Service Providers and Business Partners

We share personal data with trusted third-party vendors and service providers who assist us in operating our business, including:

• Payment processors – to securely handle payment transactions
• Delivery and logistics partners – to coordinate and fulfill food delivery orders
• Email marketing platforms – to send promotional and transactional communications
• Cloud hosting and IT service providers – to store and manage our data securely
• Analytics providers – such as Google Analytics, to measure website performance
• Customer support software providers – to manage and respond to support tickets
• Advertising networks – to serve targeted ads on our behalf

All third-party service providers are contractually required to use your information only as directed by Wing Snob and to maintain appropriate data security standards.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, or other parties when we believe disclosure is necessary or required to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other agreements
• Protect the rights, safety, or property of Wing Snob, our users, or the public
• Detect or prevent fraud, security breaches, or illegal activity

5.3 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, asset sale, reorganization, or any other form of business transfer, your personal information may be transferred as part of that transaction. We will provide notice of any such transfer and, where required by law, seek your consent.

5.4 Aggregated and Anonymized Data

We may share aggregated or de-identified data with third parties for research, marketing, analytics, or other business purposes. This data does not identify any individual and is not subject to this Privacy Policy.

6. Data Security

Wing Snob takes the security of your personal information seriously. We implement a range of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Secure Payment Processing: Payment transactions are handled by PCI-DSS-compliant payment processors. We do not store full payment card details on our servers.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis. All employees with access to personal data receive privacy and security training.
• Firewalls and Intrusion Detection: We maintain firewall protections and use intrusion detection systems to monitor for unauthorized access.
• Regular Security Audits: We periodically assess our systems and processes for vulnerabilities and implement necessary updates.
• Data Minimization: We collect only the personal information necessary to provide our services and retain it only for as long as required.

While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but commit to notifying you promptly if a data breach occurs that affects your personal information, in accordance with applicable state breach notification laws.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. Our general data retention practices are as follows:

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data destruction protocols.

8. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information under applicable United States privacy laws. Wing Snob respects and will honor these rights as required by law.

8.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for which we use it, and the third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (e.g., where retention is required to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information as defined under CCPA/CPRA. We do not sell personal information in the traditional sense, but we may share data with advertising partners in ways that may constitute "sharing" under CPRA. You may exercise this right by contacting us.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to only what is necessary to perform the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a lesser quality of service because you exercised your privacy rights.

8.2 General Privacy Rights for All Users

Regardless of your state of residence, Wing Snob provides the following rights to all users where practicable:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate information in your account.
• Right to Deletion: You may request deletion of your account and personal data, subject to applicable legal requirements.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us using one of the following methods:

• Email: [email protected]

We will acknowledge your request within 10 business days and respond substantively within 45 days of receipt. In complex cases, we may extend this period by an additional 45 days and will notify you of the extension. We may need to verify your identity before processing your request to protect your information from unauthorized access.

9. Children's Privacy

Wing Snob's website and services are intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or retain personal information from children under the age of 13, or from minors under the age of 18, without verifiable parental or guardian consent.

Our website is not directed at children, and we do not knowingly market our food products to minors. If we become aware that we have inadvertently collected personal information from a child under 13 without appropriate consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action. We comply with the Children's Online Privacy Protection Act (COPPA) and the FTC's regulations implementing COPPA.

10. International Data Transfers

Wing Snob is based in the United States, and the personal information we collect is primarily stored and processed within the United States. However, some of our third-party service providers may operate in other countries, which means your data may be transferred to, stored, or processed outside of the United States.

We take steps to ensure that any international transfers of your personal information are carried out in compliance with applicable laws and that appropriate safeguards are in place to protect your data. When we transfer data to service providers in other countries, we require those providers to maintain data protection standards equivalent to or greater than those we apply ourselves.

By using our website or services and providing your personal information, you acknowledge and consent to the transfer of your information to the United States and, where applicable, to other countries where our service providers operate. If you are located outside the United States, please note that the data protection laws in the United States may differ from those in your home country.

11. Third-Party Links and Websites

Our website may contain links to third-party websites, social media platforms, or external services that are not operated or controlled by Wing Snob. This Privacy Policy applies solely to our website and services at wingsnob-meals.click. When you click on a link to a third-party website, you will be subject to that website's own privacy policy and terms.

We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external sites you visit. Wing Snob has no control over and assumes no responsibility for the content, privacy practices, or security of third-party websites.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that allows users to signal their preference not to be tracked across websites. Currently, our website does not respond to Do Not Track signals because there is no universally accepted standard for how websites should interpret or honor DNT requests. However, you can manage your cookie and tracking preferences through your browser settings and through the cookie management tools available on our website.

We will continue to monitor developments in DNT technology and applicable regulations and may update our practices accordingly.

13. California Shine the Light Law

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at [email protected]. You may make one such request per calendar year. We will respond within 30 days of receiving a verifiable request.

14. How to File a Privacy Complaint

If you have concerns about how Wing Snob handles your personal information and you are not satisfied with our response to your inquiry, you have the right to file a complaint with the appropriate data protection or consumer protection authority.

14.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), which is responsible for enforcing the CCPA/CPRA:

• Website: https://cppa.ca.gov
• Mailing Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

14.2 All U.S. Consumers

Any U.S. consumer may file a complaint with the Federal Trade Commission (FTC), which enforces consumer protection laws including those related to data privacy:

• Website: https://reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

Before filing a complaint with a regulatory authority, we encourage you to contact us directly so that we can address your concerns promptly and fairly.

15. Updates to This Privacy Policy

Wing Snob reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or technology. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website announcing the change
• Where required by law, notify you by email or other direct communication

Your continued use of wingsnob-meals.click after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must stop using our website and services and may request deletion of your account and associated data.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or your privacy rights, please do not hesitate to contact the Wing Snob privacy team using the information below. We are committed to addressing your inquiries promptly and transparently.

When contacting us about a privacy request or concern, please provide us with sufficient information to verify your identity and clearly describe your request so that we can respond effectively and efficiently. We may ask for additional verification to ensure the security of your personal information before fulfilling any access, correction, or deletion request.